I wanted to take a moment to thank you and Impact overall, and compliment everyone on impressive service. Throughout this process, you’ve always responded very quickly to any calls or emails, answered questions, provided requested info, etc. with responses virtually immediately. The crew today deserves as much appreciation as well. They did the job quickly and correctly. They left the premises as clean or even cleaner than when they arrived. As soon as we got home, the foreman greeted us and informed us of how the day went. Overall, the entire process has left us very impressed with Impact’s service. All too often we encounter poor service. We also routinely encounter service that meets expectations. But rarely do we encounter service that exceeds expectations and Impact has done that time and time again in this job. I will certainly recommend you any chance I get, have let our adjustor know how impressed we’ve been (he’s who referred us to you to begin with), and I work very closely with the Claims Department Director and will share with him my satisfaction. Based on our experience here, Impact should shoot to the top of their list.